Refund and Returns Policy

Overview

We hope our products are to your liking, but if for some reason you need to return your purchase or feel that a refund is justified, we will do our best to accommodate you.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us – we will provide instructions via email if we proceed with a refund or return.

There are certain situations where only partial refunds are granted:

Product with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at morgan@travelchessboard.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at morgan@travelchessboard.com. We will provide you with the address to send your item back to us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address we provide by email when we approve your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We value your feedback

If you have feedback for our team about our customer service, online experience, product quality, or if you have ideas on how we can make our product better, we would love to hear from you.

Customers are the heart of our business and we take any and all feedback seriously. If you have thoughts to share, please don’t hesitate to reach out at morgan@travelchessboard.com.